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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
353 ratings and 180 comments received in the last 90 days.
08 March 2025
Everything ran smoothly and went to plan.
06 March 2025
Communication was excellent pre and post vehicle delivery
05 March 2025
Well organised and easy to proceed
05 March 2025
We had a great experience with our sales person Jake from our initial meeting to picking up the car.
27 February 2025
Excellent Service and communication from the Dealership
25 February 2025
Lovely car, no issues
23 February 2025
Great service, helpful and friendly staff
19 February 2025
Amazing treatment by Reiss and his colleagues.
18 February 2025
The car came quicker than anticipated and was handed over efficiently.
11 February 2025
Paul made the buying feel like an event and was extremely attentive, polite and friendly. The handover was great with Paul and a branch senior, the car is great and the champagne well received as it was my birthday. Top draw service.
05 February 2025
Our salesman paul had to leave due to a family emergency. Nicola stepped iin and made the collection very smooth.
03 February 2025
I got the car i wanted swiftly and efficiently
02 February 2025
From start to finish the service was really professional, it was made easy and everything went smoothly!
01 February 2025
Paul provided a very professional and efficient level of service.
01 February 2025
Jake and Simon were very easy to deal with which made the experience that much better. This is my first time buying through group 1 and I think it was flawless.
30 January 2025
The above covers most bases really but I firmly believe it's the people that make the experience. The car speaks for itself but the 2 guys representing the brand as you would want
30 January 2025
Ross was on hand at all times & kept me informed throughout the entire process. Wasn't expecting the sheet to be covering the vehicle so this was a nice touch.
24 January 2025
Extremely pleasant sales and handover experience.
22 January 2025
Simon King and Paul O'reilly were very helpful and the customer experience at this dealership is second to none. Our only negative comment on this occasion is that the Handover process took far too long (over 2 hours) and should be more efficient.
06 January 2025
Total focus on getting the right vehicle for customers. Very friendly to deal with in a relaxed manner.
23 December 2024
It was good when other members of staff thanked me for my ongoing custom
16 March 2025
Service completed on time and to my complete satisfaction
16 March 2025
Everything was well managed, knowledgeable and curteous staff. The car felt great after the service
16 March 2025
excellent service
15 March 2025
Very satisfied
15 March 2025
It was quick but comprehensive service they provided to me, not to mention that they were nice to me and taking care of my car to maintain it at its best.
15 March 2025
I haven't given 5* solely because original collection time was 4-5pm. I arrived at 4.30 but had to wait a short while for completion. I was aware from update this might happen but that's why only 4*
15 March 2025
Fair, honest & no pressure selling
14 March 2025
Tried charging me for a blocked rear screen washer which wasn't (250.00)
13 March 2025
I was completely satisfied with the actual service, as above.
12 March 2025
Rachel kept me up to date throughout the day on what was happening
12 March 2025
Everything was spot on
12 March 2025
Great customer service Friendly staff
12 March 2025
Excellent
12 March 2025
Great interaction, support and service from the team at Chelmsford and over the phone to book centrally.
11 March 2025
Excellent service
11 March 2025
On arrival at Group 1 Chelmsford I was greeted by a member of staff who directed me to Olivia who was going to be dealing with my visit and advised me as to when it was anticipated the works to my car would be completed and ready for collection
11 March 2025
All fine with the service undertaken. Issue was the car had a recall on it with wasn't completed correctly as they burnt the car seal. Now need to come in again.
11 March 2025
Polite and helpful staff. Didn't give 5 stars as I specifically said no to car washing and yes to hoovering inside yet when my husband collected car it had been washed outside. He also reminded person he booked car in with not to wash outside
10 March 2025
Easy to use
10 March 2025
Work completed promptly, staff helpful
10 March 2025
Very happy.
10 March 2025
Shane was a great communicator and provided an excellent service from start to finish
09 March 2025
Very short waiting times to be served, very helpful, kept me informed thoughtout, very courteous taking me to my car when service and MOT finished...wasn't used to that from my last BMW garage.
09 March 2025
In total spent less than 15 minutes sorting
09 March 2025
Very professional and caring people to deal with
08 March 2025
Level of service, and being asked to pay £250 for a supposed blocked washer, i could have just paid that. Absolute lack of interest from Manager, Olivia i felt was left to try and sort it. 2 satisfaction phone calls, who also said they*d look into it
05 March 2025
Problem rectified via warranty quickly. Also a while you wait appointment really helps given the location.
04 March 2025
Good feedback
03 March 2025
Extremely good efficient customer service. Shane the Service advisor kept me fully informed and all the confidence of the Dealer looking after my vehicle.
03 March 2025
The team work as a united force to the benefit of the customer
02 March 2025
All staff very pleasant & helpful
02 March 2025
Customer service second to none
02 March 2025
Solve problem promptly.
02 March 2025
Because the staff were very nice but disappointed the cleaning of the car wasn't good even though I gave an extra three and half hours to do it and was still left waiting.
01 March 2025
Excellent service
01 March 2025
Car was serviced with no problems, technician supplied a helpful video.
01 March 2025
The service I received was great but I had to leave the car there for a whole day just to have one tire renewed. That's the only downside as I had to stay in the area which was a little inconvenient.
01 March 2025
As I said great staff and service team are great too
28 February 2025
Got what I needed done, free vehicle health check and I was allowed to have as much tea and coffee while I waited. It is missing one star because the hoovering was only the mats and not under them.
27 February 2025
Livvy Butler is an outstanding Service Manager. She goes above and beyond to ensure we receive the best outcome possible.
27 February 2025
Had a time slot and work completed early
26 February 2025
All members of staff were very polite, cheerful and helpful. I had regular updates through out the whole process.
26 February 2025
Whilst I was satisfied with the service, during cleaning the interior, the cover of the i drive scroller was detached and lost. The BMW colleague said he would speak to his manager to find a solution over 2 weeks ago and I'm still waiting!
25 February 2025
See above
24 February 2025
Never called me back when I was told they would.
24 February 2025
Again a very efficient process.
24 February 2025
Kept informed throughout
24 February 2025
Efficient and friendly service
23 February 2025
I would have liked to have more information about the fault and how to avoid it happening again
22 February 2025
Good efficient service
22 February 2025
Our service advisor (Olivia Taylor) was very polite and extremely professional. She made the whole experience pleasant and seamless. A pleasure to deal with, so overall perfect..
22 February 2025
Excellent customer service. Kept fully informed.
20 February 2025
Got the job done quickly, and arranged courtesy car with no hassle
19 February 2025
Completed with courtesy and on time.
18 February 2025
Everything was done as promised.
18 February 2025
Beth was very good at keeping me informed what was going on with the car
18 February 2025
This is a shout out to Shane great service, highly recommend
17 February 2025
I had a warning light showing up after collecting the vehicle. I have the car rebooked but I am still unaware if this work is a recall issue or if I am being asked to pay. I have discussed this with BMW but I am still in the dark.
17 February 2025
Work always done well and treated like a customer not an inconvenience.
14 February 2025
The work seems to have been completed satisfactorily, however i was without my car for 12 days, which was longer than expected.
14 February 2025
Great experience.
13 February 2025
Great service and great staff
12 February 2025
Did not have a service , the car went in for a recall but a full medical checkout was performed
11 February 2025
Service is exceptional nothing is too much trouble and the help and assistance given to me when my car had issues was outstanding. I can't thank the technician and staff enough who looked after my car. Please give a special thanks to Shane and Max.
11 February 2025
Able to book a waiting appointment and the work was carried out within the estimated time.
10 February 2025
All straight forward, welcomed me in the door and sent me on my way having been thoroughly looked after with my car service needs
10 February 2025
No problems. Polite and friendly.
09 February 2025
Every body did there job, all friendly and polite.
09 February 2025
Took car in for service and recall fixes on 28th Dec, had online booking confirmed, arrived at dealership to be told I did not exists in their system. Probably due to dealership change from inchape. Told to go home come back in 6 weeks.
07 February 2025
A lift to the station when dropping off the car will get you the last star
07 February 2025
Excellent Feed back on customer care!
07 February 2025
Always hoof
05 February 2025
Very satisfied from start to finish
04 February 2025
Great service
03 February 2025
All done on time
03 February 2025
Friendly and efficient
03 February 2025
Very professional, putting the customer first
03 February 2025
They were helpful and did the job
02 February 2025
The service advisor was very friendly and catered to my needs however the wrong part was ordered for my car causing the work to take an extra day.
02 February 2025
It was broadly what I expected but nothing exceptional
01 February 2025
Very polite, friendly, professional
01 February 2025
Repair was carried out quickly.
31 January 2025
Having had awful experiences with other dealerships (not BMW) recently, the whole experience was extremely quick and easy and due to giving my car a clean bill of health I wasn't even charged diagnostics. Brilliant service
31 January 2025
Service was completed when they said it would be.
30 January 2025
They handled the issue in a professional manner
29 January 2025
Seamless check in with self check in.
29 January 2025
Very good service and staff very helpfull
29 January 2025
Always given a first class service at all times
29 January 2025
Service itself was all good, nice touch that they go through all the check points with you and you get a digital and paper copy. Nice of the team to find time to fit me in a week earlier than my appointment I had booked as well 5* for sure.
28 January 2025
Friendly and efficient staff
28 January 2025
Update video was very helpful, and detailed. All jobs completed.
28 January 2025
As above
27 January 2025
Goods service
27 January 2025
Professional service
27 January 2025
They were easy to find, and the drop off was very easy too. I used the automated key drop in a box near the main entrance. I was told the procedure could take up to two hours, but after just over an hour the car was ready and had been cleaned too
27 January 2025
Carried work out well,very polite staff
27 January 2025
Very good, the plastic sheet and paper sheet for the floor was left in the car but other then that very good.
27 January 2025
I have nothing to fault.
27 January 2025
We have received really good service from everyone there
27 January 2025
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26 January 2025
Service was only a minor one, the video sent to me was very glitchy even when viewed via home WiFi. I did ask for a service plan quote to be emailed to me however I am still Waiting for this even though it's been over a week since my service.
26 January 2025
Last time I had my car serviced it took 6 hours whilst waiting for it in reception ,this time i told the booking agent that I would be waiting for the car in reception and could it be done within the allotted time period,this was done promptly.
26 January 2025
Disapointed that resetting annual check indicator is no longer automatically done, as has been the case for the last 13 years on my car but apparently, now has to be requested.
26 January 2025
Everything I needed done was done to my satisfaction. Price was expensive
26 January 2025
still waiting for quote on body work
26 January 2025
Everything was perfect but the back of my car wasn't hoovered when requested a clean.
26 January 2025
When picking up the car I did ask the representative Natasha to just check the car with me. She decided not to come to the car to check it and only looked from a distance. The hoover was not completed.
24 January 2025
had trouble with profile page since and having to keep re-installing my personal profile.
23 January 2025
Not all job that I requested were completed
23 January 2025
Completely satisfied with the services undertaken, and the free coffee is excellent and a nice thought.
22 January 2025
Work was carried out well and quickly and was kept in the loop the whole time
21 January 2025
The whole process was very smooth.
20 January 2025
Hassle free service, and helpful service reception staff.
20 January 2025
I arranged for a loan car which didn't prove to be a problem, and my car was cleaned prior to collection.
20 January 2025
Though I drop my car off at the service centre at 09:30, no work starts until much later in the day. The battery has been discharging too much over night; I was charged to find out why, then a new battery was fitted. Kept over night, still not fixed.
19 January 2025
Would of liked to have been offered a loan car for the day while my car was in for a service which i wasnt, then found out through a friend that they can get you an enterprise car for the day at a small cost which was sorted and was very helpful
19 January 2025
I've never had a poor experience at BMW Chelmsford and continue to recommend them to friends and family.
19 January 2025
Car was taken in as a breakdown. It was sorted very quickly even though the workshop was already very busy.
18 January 2025
Good
17 January 2025
Easy to book. Great personal service from staff. Nice reception area to wait. Car service completed within timescale.
17 January 2025
You have a few good service team members. The others need to be more with it and engaged and system not working well to book another car in for a service. Why not take my moblie and call me on Monday to book in!
17 January 2025
Friendly, knowledgeable staff
17 January 2025
I'm giving this answer because I have been to other main dealers around Essex and their service is next to nothing. Leaving the car with them, nobody calls you back for weeks, they pick and choose jobs, only want to do oil changing, easy jobs.
17 January 2025
Job done in timely manner and received call once ready to collect.
15 January 2025
All went to plan and on time
15 January 2025
Helpful staff and good communication.
14 January 2025
Very professional
14 January 2025
Friendly welcome and assistance. Minor service seemed to go okay.
14 January 2025
Checking in and out was a quick and easy process
13 January 2025
Very efficient all round
13 January 2025
Advised by text message of 2 defects that needed attention. I replied to the text to confirm work should be carried out. Received a text and email to confirm receipt of my instruction. On collecting the car, these defects hadn't been actioned!
13 January 2025
Made to feel like a valued customer by Beth and others
13 January 2025
Not happy with the service as I found out my car hasn't been given the AUC warranty as advertised by your website
12 January 2025
Helpful staff. Kept informed about my car at all times. Clean curtesy car. My car came back clean with no issues.
11 January 2025
I was very happy with Olivia's service as always, we always deal with her whenever we come in and she always is so friendly, kind and helpful. Thank you Olivia!
11 January 2025
Small job done quick no hassle.
10 January 2025
Had an air bag replaced and there were grease/dirty marks all around steering wheel. Seems mechanics don't clean up after, not the first time. Car was washed half heartedly, only two tyres were blackened and they were poor as missed most of it.
10 January 2025
Lovely waiting space with coffee machine. Also very quick replacing brakes
09 January 2025
On this occasion it was for a recall so straightforward and ran to plan.
08 January 2025
Very clear information, good video with evidence shown. Happy with the outcome of the service. A selection of tyres to choose from would be good when approving the work.
08 January 2025
Easy check in lady was very polite and car was nice and clean when I collected it
08 January 2025
The experience with Enterprise soured the experience due to delays in sourcing a loan car and lack of contact - everything from the BMW side was top-notch!
08 January 2025
Despite the initial annoyance with the warning light coming back on the service was excellent.
06 January 2025
Good customer service, efficient, responsive
03 January 2025
Video sent and report of faults with exterior, valeted, very happy with the service
03 January 2025
Friendly team and good support
30 December 2024
I was given proffesional service which I couldn't get in Bishops Stortford, recall part appointment, courtesy car and friendly service
30 December 2024
Very helpful service department
30 December 2024
No issues to report
29 December 2024
No comment necessary
29 December 2024
Beth was great! Always very friendly when I come in.
29 December 2024
Explained the service status of my car through the video, staff helpful
28 December 2024
Received excellent service
28 December 2024
I was kept well advised at every stage and, as requested, the Service was completed promptly.
26 December 2024
Not happy with the service. Brake padle (not disk) is making squeaking noise when I press it. It didn't happen before service.
23 December 2024
They went the extra mile to ensure my car was ready early for me.
23 December 2024
Good customer service
22 December 2024
Good and courteous service.
10 March 2025
No problems