Our Stansted BMW Centre is closing on 31 December 2025. Customers can now enquire for sales, service and repair at Chelmsford. Click here for more information.
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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
300 ratings and 191 comments received in the last 90 days.
03 February 2026
Everything well organised, but so much electronic 'paperwork' .
03 February 2026
Absolutely amazing service from Jay!!! No pressure at all. What a great dealership!!!
03 February 2026
Jake was incredibly helpful and was very informative at the handover.
02 February 2026
The service was excellent!
02 February 2026
Generally I was well looked after and the car arrived as specified a couple of months later. Although I had deliberately asked for only the interior to be cleaned it was an extremely poor job that was done. Even had to hoover and clean it myself.
01 February 2026
In the past few years my wife and I have bought various cars this Dealership at Chelmsford especially the sales staff and Manager were excellent and hope fully will buy our next car from them when required
31 January 2026
Chelmsford were fantastic during my ordering and delivery of the car they all kept me up to date and made sure it was convenient for me to collect th car.
31 January 2026
Excellent friendly sales staff(Abi). Very professional & informative
28 January 2026
Being remembered as a good customer
28 January 2026
The service from start to finish was exceptional
27 January 2026
We met with Harvey Warwick and found him to be incredibly personable, informative and helpful, which made the whole buying experience an absolute pleasure.
27 January 2026
From the moment I walked through the door, when Jagjit walked up to greet me, to the time I waved goodbye driving my new car away from the delivery suite I cannot fault the way the Jagjit and the dealership performed. I was made to feel special.
25 January 2026
Oscar was fantastic from start to finish. He made acquiring my new car such an easy process and was always on hand to answer any questions.
21 January 2026
Well informed kept up to date with the process
16 January 2026
Good customer service, and made sure there were no issues with the handover and made sure to answer any questions that I may of had.
06 January 2026
Paul, sales representative was so helpful and professional.
23 December 2025
No communication from sales team unless chased it and even then no written communications
21 December 2025
Ross was brilliant, helped with any queries, very responsive. Thank you Ross!
18 December 2025
Help i was given was beyond their job
16 December 2025
Harvey made the process seamless
15 December 2025
Ross came in to handover my new car when he was supposed to be on holiday from work
13 December 2025
Jay went above and beyond making sure everything was done he set up my car fully before I left so all I had to do was drive away
13 December 2025
Always prompt and nothing too much trouble. Handover was straightforward and clear.
09 December 2025
Regular updates on the progress of my car delivery
05 December 2025
Group 1 and there staff were very efficient and thorough I had been into sytner's harold wood and was totally ignored so left
04 December 2025
Clear & concise process - outlining cost of ownership and a quick decision on my part exchange. Options set out and not rushed into making a decision.
03 December 2025
Customer service and advice was excellent.
03 December 2025
Great customer service on arrival. Really polite and professional service throughout the whole process of purchasing a car.
03 December 2025
Seamless process
01 December 2025
The centre was well presented with good coffee facilities
01 December 2025
Abbie went above and beyond to make sure I had a smooth and easy experience.
29 November 2025
Totally straight forward
25 November 2025
Harvey was friendly, knowledgeable and not too pushy
20 November 2025
The service I receive at Chelmsford is largely why I come back every time and the product is fantastic
20 November 2025
Friendly and quick service
19 November 2025
Fast and friendly handover
11 February 2026
All wottcompleted perfectly and on time
10 February 2026
Kept me advised throughout the service
09 February 2026
Good service
09 February 2026
Some really unnecessary issues-roof leaking and engine issue. I held on to this feedback to be sure about the rectifications that were done and can confirm both have been working fine so far. Rear wiper continues to be an issue for 2yrs now!!
09 February 2026
All work was carried out within the timeframe as indicated. I was kept informed efficiently.
09 February 2026
what needed to be done was done and everyone was very friendly
09 February 2026
First appointment rescheduled - no problem. Requested a suitable curtesy car for 2 baby seats and pram was given a convertible Mini Cooper. Also told work would take 2 days to have a terrible service for snotty receptionist. Complained
08 February 2026
I think, you need to look at overall experience! I've been lucky enough to own many BMW,s, but I've found the after care, rushed. That's my opinion.
07 February 2026
Friendly helpful service
07 February 2026
Asked for the car to be washed as part of the service, and it was still dirty.
07 February 2026
Overall, My experience was mixed.
05 February 2026
I am satisfied with the service provided by Chelmsford. The only issue is that I was expecting a printout of the service history page, which is missing.
05 February 2026
I have owned other luxury car brands (notably Porsche) previously and the service provided by Olivia at the centre far exceeded anything I have received at other centres. She was excellent in keeping me updated and providing fantastic service.
05 February 2026
Very helpful
05 February 2026
Especially Chelmsford Centre Has long time experience and always good
04 February 2026
Rebecca lovely to deal with. Car very clean on collection.
04 February 2026
The service Manager (Simon) was very helpful resolving a problem with a different BMW Dealership
03 February 2026
When I arrived for my appointment I was greeted by name and escorted to a service desk. The service agent went through what going to happen and discussed my pre booking comments about the vehicles economy.
03 February 2026
Great service from a great lady!
02 February 2026
Good service,quick turnaround.
02 February 2026
Everything perfect
02 February 2026
Everything was well managed and smooth
02 February 2026
Brilliant
02 February 2026
Simple efficient service
02 February 2026
Good communication throughout
02 February 2026
Overall I had to wait over three weeks for appointment which I felt was excessive , when I came to pick car up it had not been cleaned , was told would be 20 mins notify me when ready bring me my keys !!Hour later , it was sitting in car park ????
02 February 2026
The whole experience was a great experience.
02 February 2026
Very pleasant staff nice atmosphere very helpful
31 January 2026
Great quality service as expected from BMW. Only comment for improvement would be the refreshments could have been nicer.
31 January 2026
Booking procedure was straight forward. Text reminder of the date was helpful. Warranty work was done as per plan. Car was valeted and service agent Liv explained work and walked me to my car.
31 January 2026
Very pleased!
31 January 2026
Staff polite, helpful and took care of both myself and my car
30 January 2026
I like the personal service provided by the customer adviser, both on the phone and face to face. Service is reliable and efficient. Waiting area is comfortable.
29 January 2026
Quality service all round 100 p cent
27 January 2026
Phil Maseks service and attention to detail is second to none
27 January 2026
Very good service from you .. Rachel was very good
27 January 2026
Very comfortable surroundings to sit and wait for vehicle to have its service. Staff always very helpful and friendly. Nothing is too much trouble. Our service contact, Olivia, was welcoming, friendly and professional throughout. Very helpful.
26 January 2026
Everything about it was customer focused with good communication
26 January 2026
Excellent service very professional and very helpful and friendly staff such a smart show room.
26 January 2026
Enjoyed the video and thorough inspection, communication throughout was good!
25 January 2026
Quick, polite and efficient. Only difficulty was trying to get through by phones.
24 January 2026
Work was done but I now have an air bag light showing on my dash. I dont have the time to return yet due to work commitments
24 January 2026
everything was explained by Abby didn't take that long..
24 January 2026
Car was not cleaned on the inside as promised, and having to pay £35 for a hire car when car in for warranty work is not fair. The repair looks great, no issues with drop off and collection and fixed in good time.
24 January 2026
Good service from Olivia
22 January 2026
Courteous, polite and efficient. Very good service.
21 January 2026
Prompt and efficient service
20 January 2026
Smooth, trouble free, friendly experience.
20 January 2026
On arrival despite receiving BMW confirmation and reminders of date and time. Reception had no record of my MOT service booking. Staff pleasant and helpful. A new tyre required and fitted on driving away approx 1/2 mile indication of flat ty Shown.
20 January 2026
Excellent service and communication from Abby.
20 January 2026
My car was booked in for a safety/airbag recall and I had arranged a courtesy vehicle. Everyone was extremely helpful and attentive and the whole experience worked like clockwork. They also carried out a safety check with video.
20 January 2026
I was disappointed with the overall service although the adviser was very helpful
20 January 2026
Didn't get a call or update on what work needed doing after the car was remotely accessed, had to phone service dept 3 times before anyone called me back. Once car was in and having work done the service lady dealing with it was very good.
19 January 2026
Great service, BMW looked after car until I was able to collect a couple of days work on car was completed.
19 January 2026
Very clear regarding the service appointment and vehicle status during the service.
19 January 2026
Everything went well. They were expecting me and the service was first class
19 January 2026
Professional and polite interaction with staff. Disappointed that on driving out the adblue dashboard message was on, but can look past that.
18 January 2026
I excellent
18 January 2026
Nothing went wrong.
17 January 2026
I requested a price for additional work and still waiting to hear from the garage. Not great, I expect more from a main dealer.
17 January 2026
Excellent service
16 January 2026
Everything worked to plan
16 January 2026
Service went fine there was an issue with the car post service. BMW dealt with this incredibly well and follow up service couldn't be faulted.
15 January 2026
All good from start to finish.
15 January 2026
Responsive, a good job, regular updates and a courtesy car provided. A shout out to Shane and Jorge. You valued me as a customer.
15 January 2026
professional polite / considerate good customer relations
13 January 2026
Excellent customer service.
12 January 2026
Generally efficient however the 90 minute while you wait time promise went over by 20 mins and it was just a brake fluid change
10 January 2026
very happy with the service Phil provided really pleased
10 January 2026
Great service from the team from start to finish
10 January 2026
Speaks for itself
08 January 2026
Booked online and received email confirmation, I requested twice a call to discuss works/price but received no call. On arrival was told I wasn't booked in!
08 January 2026
Generally pleased with the actual service of the vehicle but when I arrived to drop the car off for it to be serviced my booking was missing from the printed log of vehicles coming in that day. I was also told that I would get a phone call later that
08 January 2026
From start to finish, you new what was going on every step of the process, the technician's video was very informative and helpful and professional.
08 January 2026
The appointment I made with the central booking team was not passed on to Chelmsford so they were not expecting me further more. I was promoted a car by central booking which was not booked. This was very very inconvenient Chelmsford found me car
03 January 2026
I wanted to change both front tires but that was not done. I waited all day as I've been told that it's all day service which I was not informed before and at the end at 1730pm I was told that only one tire was changed and the car was not washed well
02 January 2026
Very satisfied.
01 January 2026
I called twice for an update n my car and was never called back. I ended up going up to the dealer which is 30 minutes away on the hope my car was ready. It was but no one had called me to let me know. The car also hadn't been washed or hoovered
29 December 2025
Quick and efficient service. Bethany went the extra mile for me to ensure I could have my car for Christmas when it failed its MOT.
29 December 2025
Good staff
29 December 2025
as above, but slighly slow service and advisor didnt know i was in showroom waiting despite being a waiting apt
29 December 2025
No complaints at all
26 December 2025
Proffesional servicr
25 December 2025
Value for money ; and answer above
24 December 2025
Service experience was seamless. The team had been prompt in reaching out to book the service after the vehicle raised a notification, in sending reminders and properly timing out the service. On the day of the service, Jorge had been helpful.
22 December 2025
Reception and communication was very good but, my vehicle was with you for 4 days and the problem of a 'flat spot' on acceleration wasn't cured.
21 December 2025
Arrived for service appointment but it hadn't been put on system staff very apologetic and rebooked car. Highly unusual as staff are so efficient. Blame Christmas or was it Santa
20 December 2025
Just a well oiled machine.
20 December 2025
Very good
17 December 2025
Again professional and polite
17 December 2025
Parking is a nightmare. And I had to travel 44 mile round trip. I would not have bought this car if I'd have know local dealer was closing
16 December 2025
The service was amazing, especially thanks to Abbie Pease. She went above and beyond, making the process easy, keeping me updated at every step, and ensuring I could purchase my car smoothly. Truly exceptional service!
16 December 2025
It was just a winter check but I've had so many chasers to do this survey, it's become a little annoying
16 December 2025
All round satisfaction
16 December 2025
Never got an email or any confirmation saying what work had been done on the service
16 December 2025
always happy with service, responsive and helpful. Great coffee too!
16 December 2025
Very efficient
15 December 2025
All good.
13 December 2025
Excellent
13 December 2025
Wry good
12 December 2025
Happy with the service
11 December 2025
Communication and service
10 December 2025
Smooth and easy, Olivia - service advisor - is amazing and always ensures myself and my family have a good service, she makes us want to always come back! Her customer service is top tier.
10 December 2025
Olivia in service is a superstar, really helpful. 5 stars
09 December 2025
The staff took care of my car and at the end of the day they gave me a report on my car in what needs to do on my car. Staff was polite and helpful
09 December 2025
Once again would be a five but for constant calls trying to get me to book car in when I wasn't ready to.
09 December 2025
Why wasn't airbag warning light put out on dashboard , as both airbags have been changed by group 1 BMW.
08 December 2025
Helpfully staff
08 December 2025
Updated on a regular basis.
07 December 2025
The young lady who served me was very helpful
07 December 2025
Completely satisfied is the rating I have given as every time I attend staff are friendly and helpful . Service is quick and im not left waiting around to be seen by a staff member
07 December 2025
Allowed to keep courtesy car overnight whilst replacement part was obtained.
07 December 2025
Operation moved swiftly without issue
04 December 2025
Car was serviced and valeted when returned. All issues resolved.
03 December 2025
They have contacted me all the way with updates of Service and before ,
03 December 2025
Welcomed to showroom with a friendly manner, offered refreshments while waiting.
03 December 2025
My sons car was serviced quickly, he waited in a comfortable space with good coffee and was soon on his way. Service department communication is excellent as ever.
03 December 2025
The work I requested was carried out in a very timely manner. I had booked a waiting appointment and I was not waiting as long as expected.
03 December 2025
Very satisfied. Great communication, when the vehicle is in the workshop, and very friendly staff.
02 December 2025
Everything ran as it should
02 December 2025
Everything was perfect
02 December 2025
Fabulous experience all round
02 December 2025
Nothing went wrong - everything completed as prescribed.
02 December 2025
I have always taken my cars to this dealer and each time have received first class service.
02 December 2025
as per above
02 December 2025
Professional and client facing Rachel your service manager was a pleasure to deal with.
02 December 2025
I haven't had a fix.
02 December 2025
nice to pick up my car shinning in the sunshine ,because it had a really good wash
01 December 2025
Same as above, also, I needed to wait for >1/2h to wait for my breakpads to be fitted
28 November 2025
Good customer service. Easy communication Quick respond
28 November 2025
Excellent, quick service
27 November 2025
Promptly received and work carried out well within expected time.
27 November 2025
My glove box light stopped working properly after the MOT. It was working fine when I dropped the car for MOT and when I check the day after MOT, its gone wonky. What did you guys do?
26 November 2025
Could not fault the service at all - and very smart showroom too
26 November 2025
Good staff and knowledgeable
26 November 2025
The service was also completed in good time almost in line with planned schedule. A summary video of concerns was also shared
26 November 2025
Was a very positive experience
26 November 2025
I had a tricky fault with the car but the team problem solved until fixing the issue.
26 November 2025
Rigid warranty claim process different from other dealerships I have used previously.
25 November 2025
Car was in and fixed quickly. I was kept up to date throughout.
25 November 2025
Good service
24 November 2025
Staff polite and very helpful.
24 November 2025
They still have my name wrong after being told the correct one several times. This causes confusion and delay when I drop off/collect my vehicle as im not on the list.
22 November 2025
Very efficient with good communication throughout
22 November 2025
I basically think with my experience with your company you were trying to rip me off . Your fitter could have done that very easy job on video as a good will gesture and then I would have carried on with the full diagnosis .
21 November 2025
No issues
21 November 2025
No issues at all
21 November 2025
Very satisfied with the service. I was asked if I would like the car washed which I replied yes however this wasn't done.
21 November 2025
On time, friendly, good car valet as part of service, clear video explaining checks made
21 November 2025
Although the electronic fault with my reversing camera did not show up on diagnostic, i was kept fully informed throughout my stay. Typical that on that morning the reverse camera started to work.
21 November 2025
Was very happy with the level of service I received
21 November 2025
I cannot drive at the moment and a team member living in my area went out of his way to pick and drop off my car.
21 November 2025
Always efficient and informative
17 November 2025
All completed efficiently. Tyre service not fully checked off on my app but will get this sorted as this was completed with my oil service.
FIND Group 1 Chelmsford BMW
Address
- Colchester Road, Springfield, Chelmsford, CM2 5PG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01245 895037
Chelmsford as well as surrounding areas including Braintree, Billericay, Witham and Maldon
Address
- Colchester Road, Springfield, Chelmsford, CM2 5PG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01245 895020
Chelmsford as well as surrounding areas including Braintree, Billericay, Witham and Maldon
Address
- Colchester Road, Springfield, Chelmsford, CM2 5PG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 14:00
- Sun:CLOSED
Phone
- 01245 895916
Chelmsford as well as surrounding areas including Braintree, Billericay, Witham and Maldon
Address
- Colchester Road, Springfield, Chelmsford, CM2 5PG
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01245 459222
Chelmsford as well as surrounding areas including Braintree, Billericay, Witham and Maldon
05 February 2026
Jake Le Hellidu was excellent through the whole process.