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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
247 ratings and 143 comments received in the last 90 days.
06 October 2025
Quick, convenient and easy to understand.
03 October 2025
We had a few problems but they were addressed quickly and easily, i picked up the car at the stated time and was talked through it all
30 September 2025
Staff were polite and courteous
29 September 2025
Car was ready when they said it would be. And explained everything I needed to know concerning the functions of my car.
28 September 2025
Good customer service and questions well answered.
28 September 2025
All went effortlessly
26 September 2025
Harvey.
25 September 2025
Jake kept me informed all the time during the whole process
24 September 2025
I have no reason to be dissatisfied . Customers are treated fairly , without challenging any decisions that the purchaser may make in the buying process , like dealing with another non local location within the same Route 1 Group .
23 September 2025
Apart of buying a name is the service. After visiting a number of car dealers including other high end dealers, bmw was the most approachable
23 September 2025
Miss you guys!
22 September 2025
Because I was completely satisfied
22 September 2025
I could not have had better service.
22 September 2025
Very nice guy with a good knowledge of products
18 September 2025
Same reasons as given in question 1
15 September 2025
Very efficient and speedy delivery
14 September 2025
The whole process of buying was flawless and the extra touch of my nice gift for buying a car
10 September 2025
Great customer service. Jay kept me informed during the week between me purchasing the vehicle and collecting it.
05 September 2025
Very smooth purchase, and well explained
04 September 2025
An amazing experience from start to finish
04 September 2025
Great car, love the iX1
04 September 2025
Great handover
03 September 2025
Our salesman Jagjit was very professional and knowledgeable and attentive
03 September 2025
Harvey and Tom, have done more than what is my expectations as car dealer compared with other competitors or within the same brands.
03 September 2025
All my questions were answered and explained to me.
03 September 2025
Everything was explained very well
02 September 2025
Cars great
27 August 2025
Process was smooth and not pushy
20 August 2025
Patient helpful service which made sure I understood that I was not alone if I had any questions after I had left the dealership.
20 August 2025
Was told what was happening and what I was expecting to sign during whole process
19 August 2025
Choosing the vehicle was an absolute pleasure. Delivery date was very accurate, no delays. Sales person was so very helpful, and thoughtful with everything I needed to know.
19 August 2025
As above
03 August 2025
Great service
25 July 2025
As above
23 July 2025
As above
17 July 2025
Harvey was extremely helpful and knowledgeable about the car we were purchasing
12 October 2025
Very happy, polite staff.
11 October 2025
I booked to stay and wait. I was not very happy being there nearly 5 hours.
10 October 2025
Again I would give 4/5 to the garage and 0/1 to their call centre
09 October 2025
As above
09 October 2025
on time and couldn't be any more helpful
09 October 2025
Very satisfied with the experience. One minor note - my tyre pressures weren't checked despite the warning lights on the dash which as they checked the tread etc.., I presumed that would be included in the mini service.
08 October 2025
Friendly service
08 October 2025
Even though my booking details had not been conveyed to Chelmsford when I showed them my on line booking email confirmation, they accepted my vehicle for MOT without question or delay and were very helpful.
08 October 2025
Excellent service provided from start to finish, nothing was too much trouble. The staff were friendly and professional. The facilities were fresh and clean, with Wi-Fi, coffee and a place where I could work, I couldn't have asked for anymore
07 October 2025
Friendly staff and very efficient service
06 October 2025
Really appreciate being dealt with by experienced and professional staff
06 October 2025
Diagnosed and fixed a difficult to find issue at the first attempt
04 October 2025
Very nice
03 October 2025
Made to feel a valued customer rather than an inconvenience as it is at some garages
02 October 2025
Quick and convenient
01 October 2025
When you walk in reception know your name (I have no idea how!), work is always completed on time & to the agreed price, & I am very happy!
30 September 2025
Told me I'd get a wash and vacuum with my service- wasn't done. Bought the key with the spare key not working and then got charged to replace the battery even though Jake said it could be replaced.
29 September 2025
The attending mechanic was excellent
29 September 2025
I think the previous answer is sufficient
29 September 2025
Cant fault the service given
29 September 2025
Whilst the service was carried out efficiently and on time, I was disappointed that a warning message about a service due in Jan 2025 was not removed from the car's system and is still appearing each time I switch on the ignition.
27 September 2025
Very happy with the service lovely people to do business with
27 September 2025
Shane was superb
27 September 2025
The service at the dealership is always excellent, this time they were ready with the hire car , was in and out in 10 minutes with everything sorted,
26 September 2025
Knowledgeable
24 September 2025
Good service work completed as described
21 September 2025
Efficient and friendly
20 September 2025
Everything went to plan very satified
19 September 2025
Friendly but professional at every level.
17 September 2025
Good communication and thorough.
16 September 2025
Effective communication. Easy to access and excellent service
15 September 2025
Bethany was also excellent she communicated to me at every stage and explained the situation with empathy and understanding.
15 September 2025
the "loan car" was the only issue BUT human interaction was professional and clear AGAIN thank you all involved !!
15 September 2025
All the advice I needed.
15 September 2025
The work to my car was a necessary evil
15 September 2025
Jobs were well done and on time.
15 September 2025
See above
14 September 2025
All staff I spoke to were engaging and helpful
14 September 2025
Very easy, was kept informed
14 September 2025
I have written above my reasons, that I was very pleased with the service I had and really wanted to thank Olivia for her help, and she is good at her job.
13 September 2025
Excellent attention from all stafff
13 September 2025
The staff were pleasant and did what I required
13 September 2025
I felt like in a family
13 September 2025
They know me well because I have bought a few BMW cars from them and I always get good service, a friendly and helpful team
11 September 2025
As above
10 September 2025
The staff were very helpful
10 September 2025
Staff were very knowledgeable and efficient
10 September 2025
No problems
10 September 2025
No problems or issues whatsoever.
09 September 2025
Nothing was too much trouble. Very pleased, felt well looked after
09 September 2025
was transparent and timely
06 September 2025
Tyres not checked.
05 September 2025
Kept you posted regularly with videos and emails on progress
03 September 2025
Fixed the issue within a day.
03 September 2025
See above
01 September 2025
Kept informed and job completed on time
31 August 2025
efficient , friendly good communication before and after service
31 August 2025
Good service from Shane
29 August 2025
My experience has been of the highest standard of any dealership I can remember In my 30 years of driving. Professional, friendly and attentive. I was made to feel like I was the most important client that day and was treated like part of the family.
29 August 2025
Great staff
29 August 2025
Great customer service
29 August 2025
Polite and professional staff, kept me informed of progress and great customer service.
29 August 2025
Great service as always from BMW Chelmsford. I've used them for my Z4 for 11 years now & I now travel from Colchester to have my car serviced by them.
29 August 2025
Never been disappointed with the service I receive.
24 August 2025
Treated well throughout - coffee available, nice seating area, facilities etc.
24 August 2025
Car work done on time keeping me fully informed
23 August 2025
The front washers on my X3 stopped working a few days before going on holiday. The service dept got me booked in for a 'while you wait' appointment, the repairs were completed before our holiday. Big thanks to the service dept at Chelmsford.
22 August 2025
I could not fault them, they were ready to help at every stages
20 August 2025
Quick solution of my warning light issue
19 August 2025
Good service, great communication throughout the service
19 August 2025
Very good. I asked for the car to be ready by 4pm when I booked and when I checked in. This was written on the form at check in too - I was told it shouldn't be a problem & I would get a call - but I didn't & had to call at 3.50. It had been missed.
18 August 2025
Car was not cleaned
18 August 2025
Libby was very helpful throughout the service process .
18 August 2025
Excellent
16 August 2025
Great polite professional service
16 August 2025
Because I got the experience I am used to.
14 August 2025
See above
13 August 2025
Quick and on time
12 August 2025
Turn up to collect surprise Rachel is busy See a young man and he is very helpful Pay bill no discount on part Car is under warranty not sure what issue was or why I was offer the possibility of a discount and then charged full price.
11 August 2025
Service did not go ahead, have since been told electric vehicles only take place every 2 years but I was sent an email to book in for a service.
11 August 2025
Excellent knowledgable staff
11 August 2025
Easy process
10 August 2025
Staff are so kind and friendly. Always a great service
03 August 2025
Easy to deal with and great service
02 August 2025
As above.
02 August 2025
See above.
02 August 2025
Staff very friendly and helpful, and the recall work was completed correctly first time unlike recall works done at another BMW dealership. Also the car was washed and hoovered to a very high standard.
01 August 2025
I am very pleased with the service that I receive from BMW Chelmsford.
01 August 2025
Efficiency!
31 July 2025
As above
29 July 2025
The service experience at Group 1 is very good. I tend to compare my customer services experiences across all sectors. I think the customer service staff at Group 1 are both very courteous, helpful; top drawer.
29 July 2025
Top quality servicing and good after service feedback
28 July 2025
No complaints
28 July 2025
I was also able to work while I waited, the video of my cars work and communication throughout the process was spot on!
28 July 2025
Brilliant service
27 July 2025
The staff are extremely friendly and helpful. Always a pleasure to deal with Olivia and Brendan in particular but everyone is helpful and understanding.
26 July 2025
See previous answer Also wrong make of tyre service form
24 July 2025
No difficulties
24 July 2025
Perfect
24 July 2025
Good friendly service
23 July 2025
Repair to car - on day parts not fully ordered correctly
22 July 2025
Got my airbag changed and car was cleaned very well
20 July 2025
Works completed to a high standard and done in timescale given.
18 July 2025
Great service by everyone at BMW
18 July 2025
I was not given a video footage of the visual of the health check on the car
17 July 2025
My car needed to stay in, so I was given a courtesy car and kept updated throughout the repairs
07 October 2025
I received excellent service from Jay! He was very knowledgeable, friendly and patient, took time to answer all my questions and to set up and to show me all the details in my new car. He went above and beyond to ensure I was happy with my purchase.