About Your Local BMW Retailer | Group 1 Chelmsford

01245 895037

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

201 ratings and 128 comments received in the last 90 days.

27 August 2025

Process was smooth and not pushy

20 August 2025

Was told what was happening and what I was expecting to sign during whole process

20 August 2025

Patient helpful service which made sure I understood that I was not alone if I had any questions after I had left the dealership.

19 August 2025

Choosing the vehicle was an absolute pleasure. Delivery date was very accurate, no delays. Sales person was so very helpful, and thoughtful with everything I needed to know.

19 August 2025

As above

03 August 2025

Great service

25 July 2025

As above

23 July 2025

As above

17 July 2025

Harvey was extremely helpful and knowledgeable about the car we were purchasing

12 July 2025

Everything was very smooth and very well handled. Felt very confident throughout the purchase particularly with Nicola's support

See all reviews

11 July 2025

Purchase went relatively smoothly, handover was fine but we are of an age where some of the technology we find hard to keep up with and digest.

09 July 2025

Car delivered on time with good communication

06 July 2025

As above. Jay was a great, professional and friendly sales person.

06 July 2025

Quick service.

05 July 2025

Special delivery

04 July 2025

See above

02 July 2025

With the second car purchase there was satisfied

02 July 2025

Jake was brilliant, couldn't fault him.

01 July 2025

Wanted a quick turnaround and Jay made sure that happe!

01 July 2025

Always listened and tried to help on all processes

20 June 2025

Knowledgable staff and everything explained to us properly.

20 June 2025

The top paragraph tells all , I have been with BMW for many years and management and sales persons have always remained the same , helpfull .

17 June 2025

Paul O'Reilly handled our sale and purchase of our previous 1 Series and was very helpful and informative regarding explaining the cars functionality, so I asked for Paul when arranging to test drive the new car.

17 June 2025

I called to enquire on Friday and picked the car up the following weekend, whilst providing a deal that worked financially.

15 June 2025

Customer service was as expected, professional, timely knowledgeable.

14 June 2025

Love the car

11 June 2025

Was very straightforward no pressure to buy a new car, which was nice

07 June 2025

Meet their deadlines and were very accommodating.

04 June 2025

Jerry kept me informed every step of the way. Definitely no chasing from our side.

04 June 2025

Again my sales person was good at listening and made me feel valued and was there to please and help me with my model selection.

24 August 2025

Treated well throughout - coffee available, nice seating area, facilities etc.

24 August 2025

Car work done on time keeping me fully informed

23 August 2025

The front washers on my X3 stopped working a few days before going on holiday. The service dept got me booked in for a 'while you wait' appointment, the repairs were completed before our holiday. Big thanks to the service dept at Chelmsford.

22 August 2025

I could not fault them, they were ready to help at every stages

20 August 2025

Quick solution of my warning light issue

19 August 2025

Very good. I asked for the car to be ready by 4pm when I booked and when I checked in. This was written on the form at check in too - I was told it shouldn't be a problem & I would get a call - but I didn't & had to call at 3.50. It had been missed.

19 August 2025

Good service, great communication throughout the service

18 August 2025

Libby was very helpful throughout the service process .

18 August 2025

Excellent

18 August 2025

Car was not cleaned

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16 August 2025

Because I got the experience I am used to.

16 August 2025

Great polite professional service

14 August 2025

See above

13 August 2025

Quick and on time

12 August 2025

Turn up to collect surprise Rachel is busy See a young man and he is very helpful Pay bill no discount on part Car is under warranty not sure what issue was or why I was offer the possibility of a discount and then charged full price.

11 August 2025

Easy process

11 August 2025

Excellent knowledgable staff

11 August 2025

Service did not go ahead, have since been told electric vehicles only take place every 2 years but I was sent an email to book in for a service.

10 August 2025

Staff are so kind and friendly. Always a great service

03 August 2025

Easy to deal with and great service

02 August 2025

Staff very friendly and helpful, and the recall work was completed correctly first time unlike recall works done at another BMW dealership. Also the car was washed and hoovered to a very high standard.

02 August 2025

See above.

02 August 2025

As above.

01 August 2025

Efficiency!

01 August 2025

I am very pleased with the service that I receive from BMW Chelmsford.

31 July 2025

As above

29 July 2025

The service experience at Group 1 is very good. I tend to compare my customer services experiences across all sectors. I think the customer service staff at Group 1 are both very courteous, helpful; top drawer.

29 July 2025

Top quality servicing and good after service feedback

28 July 2025

No complaints

28 July 2025

I was also able to work while I waited, the video of my cars work and communication throughout the process was spot on!

28 July 2025

Brilliant service

27 July 2025

The staff are extremely friendly and helpful. Always a pleasure to deal with Olivia and Brendan in particular but everyone is helpful and understanding.

26 July 2025

See previous answer Also wrong make of tyre service form

24 July 2025

Perfect

24 July 2025

No difficulties

24 July 2025

Good friendly service

23 July 2025

Repair to car - on day parts not fully ordered correctly

22 July 2025

Got my airbag changed and car was cleaned very well

20 July 2025

Works completed to a high standard and done in timescale given.

18 July 2025

I was not given a video footage of the visual of the health check on the car

18 July 2025

Great service by everyone at BMW

17 July 2025

My car needed to stay in, so I was given a courtesy car and kept updated throughout the repairs

16 July 2025

Im torn as the staff were nice but the group policy was flawed and rigid. It is very shortsighted to claim £300 now only to lose a repeat new car sales.

16 July 2025

Because of the high level of service provided by Bethany Houghton.

15 July 2025

Very satisfied with the service I was given during the course of the day.

15 July 2025

Allowed me to book a two hour slot which was helpful. Nice place to wait, with refreshments. Staff friendly.

15 July 2025

Initial service was excellent but problem with car persists and no one has responded to our calls/emails

15 July 2025

The staff were very helpful and made sure my needs were met

14 July 2025

As above excellent service

14 July 2025

I was very satisfied with my service and the recall that needed doing and my piece of interior trim that needed to be fixed . They did everything my car required needed doing to it and they did it all whilst i waited for it .

14 July 2025

there is always room for improvement, the alloy cleaner used leaves black marks on the alloys after a week.

14 July 2025

Very professional polite staff

13 July 2025

Efficiency and notification when work completed.

09 July 2025

No problems and good communication by service staff

08 July 2025

All the work expected was carried out to our satisfaction

08 July 2025

Did what was asked when asked, courteous and efficient

07 July 2025

Because from booking my service, till the work was completed, I was well informed of the progress.

07 July 2025

The service reception staff were friendly and welcoming

07 July 2025

You employ very professional, helpful people.

07 July 2025

All good

06 July 2025

Same as the above.

04 July 2025

Easy of use, quality of service, staff knowledgeable and helpful

04 July 2025

Good service

02 July 2025

Good service from staff

02 July 2025

Service requirements were not carried out as requested or stated on the service schedule, sloppy and rather worrying. Complimentary car wash was poor quality, appreciate its complimentary, but if you offer it, do it properly or don't bother!

01 July 2025

Gave me a time which was convenient for me as it was a intermittent fault.Arrived car was taken into the workshop straight away diagnosed had to order part went and did shopping came back from shopping late afternoon part was fitted straight away.

01 July 2025

Group 1 provided a prompt, efficient and professional service. The only problem I experienced was that the recall work would have been delayed by a month if I had waited for a courtesy car. It was inconvenient to not have access to a car for 2 days.

30 June 2025

Very good service

25 June 2025

Because I was.

25 June 2025

See above answer!

25 June 2025

They did exactly what was required.

25 June 2025

Quick appointment time, great customer service, pleasant atmosphere

21 June 2025

Always had good and efficient srvice

21 June 2025

Very.. it was all down to the team if people I met , they was very accommodating

20 June 2025

10/10

16 June 2025

Personal touch at check in. Detailed explanation of work to be carried out. Car moved to entrance for hand over on collection.

16 June 2025

I couldnt get a loan car

15 June 2025

Very friendly service and nice simple processes for servicing and booking Reasonable prices and no upselling

15 June 2025

Very quck response to fixing problems outside of just fixing the car.

15 June 2025

Good service

14 June 2025

Courteous and prompt service. Always kept us in touch with what was going on and delivered car on time.

13 June 2025

The work the service team does is brilliant and the Hoover and clean is great quality detailing. thank you.??

10 June 2025

As above fantastic service

10 June 2025

Extremely helpful and accommodating

10 June 2025

Customer service was great, I was made to feel like a valued customer and the level of service was top notch. I was given frequent quality updates throughout the day as my car was being inspected which was reassuring.

09 June 2025

couldn't have done more to make experience simple and straightforward. Phil picked up and dropped car back to me at the end of the day. All I had to do was pay, using the link provided via email.

08 June 2025

I was so impressed with the complete service.I needed my car no later than 12.0 for a very important business meeting.Absolute perfect outcome.

07 June 2025

No problems experienced at all

07 June 2025

Excellent advisor, kept me up to date throughout and was clear and concise in regards to pricing with no hidden surprises

06 June 2025

Work completed as expected and car cleaned.

05 June 2025

Great service

04 June 2025

Friendly staff and good communication

03 June 2025

Carried out the work required on time. Olivia on service desk very helpful

03 June 2025

Excellent and efficient

03 June 2025

As mentioned above they have completely changed my mind about the values of the bmw brand. Very good customer service all round without being intrusive.

02 June 2025

Work carried out promptly and communication very good. Able to arrange a waiting appointment.

02 June 2025

Natasha is great. Communications v good. I found the cost of diagnostics for a 2010 Z4 to be way too much. To be charged twice for it too??

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