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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
391 ratings and 213 comments received in the last 90 days.
04 June 2025
Again my sales person was good at listening and made me feel valued and was there to please and help me with my model selection.
04 June 2025
Jerry kept me informed every step of the way. Definitely no chasing from our side.
01 June 2025
The sales person Nicola Nice was extremely helpful nothing too much trouble with all my questions . She is an asset to the company and I would return with any family members and highly recommend her .
29 May 2025
William and Tom we're fantastic all the way through the process
29 May 2025
I was fully kept informed throughout the process and up to the point of collecting my new car.
29 May 2025
As mentioned in my above notes, the quality of service I received from Simon King and Craig Lane was exceptional when taking me through the process e.g from viewing the car and explaining the spec to me all the way through to completing the agreement
28 May 2025
Everything was explained clearly and all my options were covered by Harvey who kept me informed through the whole process. The delivery handled by Simon and Craig who couldn't do enough to help. It was a pleasure meeting them all.
26 May 2025
i was imformed about everystep on the purchase off my bmw
25 May 2025
Nicola was very competent and efficient. She also went above and beyond to ensure I got the right vehicle.
24 May 2025
All good
20 May 2025
I was very pleased with the hand over when I collected my new car. The process didn't feel rushed and I was glad of the opportunity to ask lots of questions.
16 May 2025
Brilliant service. Harvey Warwick was extremely knowledgeable, patient and helpful. Faultless in every way, car arrived earlier than expected.
14 May 2025
The salesperson was knowledgeable ,interested and friendly and gave a good explanation about the various models.I made several changes and demands while ordering my car and found him very obliging. After ordering the car,I was kept informed about the
13 May 2025
A good experience but felt that there is a lot of overlap in the Package contents. Discounts aren't necessarily a true saving for the buyer. It's a trick IMHO. Overall I was pleased with the experience and Jake did an awesome job.
06 May 2025
All staff we met were very helpful, great tea and coffee
05 May 2025
Really easy experience. Nicola was very helpful and communicated well. Abbie was great at handover. Overall, very happy.
05 May 2025
Very easy to deal with
02 May 2025
Everything weny smoothly as it should and as i would expect.
01 May 2025
Would have given four stars, however I do not feel that Financial Services should cause a delay with getting the car
01 May 2025
Cannot fault anything
24 April 2025
Delivery was very smooth and easy.
17 April 2025
Found my sales executive Nicola very helpful, she kept me informed of the progress throughout the process, I felt she was always available if I had any questions. On the day of the handover she explained everything I wanted to know
15 April 2025
Communication was not great. It was very difficult obtaining updates during the delivery process as phone calls and emails were not returned; I needed to continually chase to get a response. Communication was fine before I paid my deposit.
15 April 2025
Paul was very helpful from the start to the end. Also, he helped me on another Finance related issue with BMW Finance Services, which was not related to Paul, but he helped me on this to resolve it much faster.
08 April 2025
Harvey was easy to talk to he also went out of his way to video a short for my god daughters birthday. Overall you can tell he cares about his customers and doing his job right.
05 April 2025
From start to finish my experience with Jake Lehellidu was fantastic. Super informative, very knowledgeable which made the sales process pain free and the handover so so special. I was hoping I would get an experience to remember, and Jake delivered.
03 April 2025
Sales person polite and calm. Listened to our needs. Very knowledgeable, provided lots of useful information, saving us asking loads of questions. Very helpful with purchasing side of things. Responded quickly to emails. Thank you Reiss.
03 April 2025
One word impressed
02 April 2025
Nicola provided regular updates throughout the purchase.
27 March 2025
Above and beyond.
27 March 2025
The delivery experience was nothing short of first class.
27 March 2025
Throughout the entire process, Ross was a true professional-patient, knowledgeable, and genuinely invested in helping us find the perfect vehicle.
23 March 2025
Ross White was very professional
18 March 2025
I have owned 2 bmw and the product speaks for itself
17 March 2025
Everything worked as planned
08 June 2025
I was so impressed with the complete service.I needed my car no later than 12.0 for a very important business meeting.Absolute perfect outcome.
07 June 2025
Excellent advisor, kept me up to date throughout and was clear and concise in regards to pricing with no hidden surprises
07 June 2025
No problems experienced at all
06 June 2025
Work completed as expected and car cleaned.
05 June 2025
Great service
04 June 2025
Friendly staff and good communication
03 June 2025
Excellent and efficient
03 June 2025
As mentioned above they have completely changed my mind about the values of the bmw brand. Very good customer service all round without being intrusive.
03 June 2025
Carried out the work required on time. Olivia on service desk very helpful
02 June 2025
Work carried out promptly and communication very good. Able to arrange a waiting appointment.
02 June 2025
Natasha is great. Communications v good. I found the cost of diagnostics for a 2010 Z4 to be way too much. To be charged twice for it too??
01 June 2025
After a multiple chase and escalation, my query was looked after, which I am happy with how they dealt with; however, the issue still remains.
01 June 2025
Experience very good.a couple of extra courtesy cars would be useful
01 June 2025
Discount on parts not identified on invoice. Trouble getting connected when phoning
01 June 2025
The customer service was excellent. Prompt telephone calls and kept me updated all the way. Very detailed service report with video. They go far and beyond! I will highly recommend!
01 June 2025
There's always room focc red improvement.
31 May 2025
Again, very good service
31 May 2025
Got a brand new BMW F70, it's been 1 month, and still, there is an issue with the car. They couldn't able to fix it until now. I couldn't able to enjoy my new car. I'm little disappointed.
29 May 2025
They're friendly and no-nonsense. I've found them to be honest and for that I trust them to service my vehicle.
29 May 2025
Service experience good apart from sub-par cleaning. But cost too high for a low mileage car.
28 May 2025
Efficient service
28 May 2025
Top job did exactly what the door needed and kept in touch all the way through
26 May 2025
See above
25 May 2025
Very thorough and professional!
24 May 2025
One irritation was the rear screen wiper was falling off and clearly needed replacing - I would have thought that a low value item like this could have been replaced and added to the bill, instead of which I have had to source one and fit myself.
20 May 2025
The team go above and beyond. Absolutely superb customer service skills
17 May 2025
Good service experience
16 May 2025
Good experience, everyone was friendly and helpful and went beyond
14 May 2025
The team were welcoming on my arrival and directed me quickly to Shane who proceeded to finalise my service request quickly
13 May 2025
Happy with service
12 May 2025
Everything explained up front and if anything pops up I always receive prompt communication.
12 May 2025
kept informed throughout and Phil Masek was able to collect and deliver car for me as was enroute for him.
12 May 2025
Very satisfied
12 May 2025
No issues and service completed quicker than estimated
12 May 2025
Efficient service
12 May 2025
Not only was my map upgrade free, but my vehicle was washed and vacuumed. Very impressed and happy.
11 May 2025
Service provider Rachel was very efficient, and kept me up to speed throughout the day on progress
07 May 2025
Easy to book in and work was completed really quickly
07 May 2025
Good
07 May 2025
Super straight forward, and staffed by a team that clearly loves the brand and enjoys what they do.
07 May 2025
Very good Phil made it very easy
06 May 2025
Great customer service
02 May 2025
All taken care of
01 May 2025
Brilliant service since I bought my bmw from Norwich and because I live in Chelmsford I use my local BMW. Excellent customer service all round
29 April 2025
All work completed on time
29 April 2025
This time my booking with Group 1 Chelmsford was for an MOT annual inspection. I was able to book online and arrange a date and time that I was able to wait while the MOT was carried out. Video Vehicle Health Check was informative and very useful.
28 April 2025
See above.
27 April 2025
Services were carried out according to plan, less waiting time.
26 April 2025
Same as above
26 April 2025
Very friendly staff
24 April 2025
Booked service months in advance to be told that they couldnt actually do it on the day that I booked.
24 April 2025
Not satisfied.
24 April 2025
This was all done around my day's appointments, by email, phone and text. The problem was identified electronically and part obtained before I had left my gym en route to dealership. BRILLIANT!!
23 April 2025
Warranty claim- lovely service ladies
23 April 2025
All round good service.
23 April 2025
The call centre and the receptionist got my instructions wrong
21 April 2025
Booking process & being kept informed was 5* but the video is a complete waste of time as you can't hear what they're saying as the car is in the workshop with lots of background noise while the mechanic is recording telling you about the car.
21 April 2025
Very happy with service carried out
21 April 2025
Very satisfied with service another issue was identified. So I good deal with.
21 April 2025
Always aim to please. Honest, never feel I'm being ripped off
20 April 2025
Good service, completed on time, fair prices
19 April 2025
All done as requested
19 April 2025
Clear advice given regarding ongoing needs post service.
19 April 2025
Very helpful, figured out the problem, charged a reasonable amount, cleaned the car, lent me a courtesy car
19 April 2025
All completed as booked.
17 April 2025
I am just completely satisfied with the service i received
16 April 2025
Great service by the staff that I have had contact with
15 April 2025
Very happy with the service I received from start to finish.
14 April 2025
Perfect service once again
14 April 2025
As above
14 April 2025
Booked in for MOT had a few hiccups afterwards, but communication was spot on. Happy with how things were resolved.
14 April 2025
Be cause on this occasion the service warranted it
13 April 2025
Quick fix to a complicated problem which smaller garages where nervous to look at.
13 April 2025
Excellent customer service
12 April 2025
As above, super friendly and went above and beyond for me
12 April 2025
I am satisfied, however, I did ask for a fault to be looked at that I am still waiting to hear about, my car whines in the morning from the steering, it was meant to be checked and reported what is wrong, I AM sTILL WAITING!!
12 April 2025
Managed to get car completed earlier than expected. Very halogul
11 April 2025
Friendly staff ( Shane) who explained what work was needed and the video filmed by the mechanic was very informative.
11 April 2025
Done everything I asked
11 April 2025
Amazing service. Lovely welcome and people
10 April 2025
Treated well, friendly service
09 April 2025
The Service Light is still coming on my Dashboard and now I will have to call in to the garage to resolve, I never go anywhere the garage unless I am having a service !
09 April 2025
Fantastic all round
09 April 2025
.
08 April 2025
Staff great, online booking let experience down
08 April 2025
she was very nice
08 April 2025
Honest assessment of jobs to be completed
08 April 2025
Called in to top up adblu. Treated with great courtesy from reception to service, always communicating updates and speedy service and handover. Customer first, fantastic service.
08 April 2025
Work carried out on time
07 April 2025
Very helpful staff at the front desk and service desk.
06 April 2025
Perfect!
05 April 2025
Excellent professionalism
05 April 2025
Great customer feedback, friendly
05 April 2025
prompt
05 April 2025
Very happy
04 April 2025
Excellent service
04 April 2025
Called in for assistance re puncture and sorted whilst waited with no issues. Great service as usual
04 April 2025
Overall very happy. The valeting of the car inside could be better.
03 April 2025
Booked my car in for service in March, after confirming on the phone that I had a service pack and was told that was all fine. Dropped my car off to be told that it could not be serviced until April. Had to leave car there for a week.
03 April 2025
They did the repair reasonable quickly but only because it was recovered
03 April 2025
Very smooth all round with great communication throughout
03 April 2025
I was happy with my service especially with the video explaining the health of my car
03 April 2025
No further comment required. Was able to wait and have a cup of coffee whilst car was being repaired.
02 April 2025
Work was done quickly and on time
02 April 2025
Poor communication and poor ownership of the fault..
02 April 2025
The team are always great. Very friendly and helpful staff.
02 April 2025
The staff are friendly and helpful. My appointment was scheduled quickly and my car was incredibly clean on collection.
02 April 2025
Handled my request efficiently
01 April 2025
Service good, and efficient. Mainly happy Only thing i would say i thought the car was to be valated inside. Maybe I misunderstood but this didn't happen.
01 April 2025
Very satisfied with being kept informed by text message as my car service progressed.
01 April 2025
Finished my service quickly as I was waiting. The waiting area is very good.
01 April 2025
Very efficient set up. Attentive to queries I raised.
01 April 2025
A slick and professional operation dealing with customers.
01 April 2025
Rachel Thurman was very friendly and helpful. Despite the fact that my issue was unresolved I understand why this was the case and Rachel and the technician were not at fault.
31 March 2025
Brake work completed as required
31 March 2025
Outstanding experience, so proactive and understanding. Forward thinking incredible knowledge and experience. Staff from the front desk to the engineers displays a seamless united teamwork and that translated into superb customer service experience
29 March 2025
Very nice people
29 March 2025
Once again Beth customer support was excellent couldn't fault
28 March 2025
Very good overall and kept me updated with video call to see mot and service be carried out.
27 March 2025
No problems
27 March 2025
Lots of things done well, room for massive improvement.
27 March 2025
Good service
27 March 2025
Is what it is, very good.
26 March 2025
Well looked after
26 March 2025
Apart from problems with recall and the door openings were changed to driver only for what reason we do not know.
26 March 2025
Quality of Service
26 March 2025
Communication, helpful staff especially when having to reschedule an appointment.
25 March 2025
Vehicle was serviced and ready for collection within time frame given.
25 March 2025
Car returned to Group 1 for replacement tyre and MOT re-test but tyre not delivered so could not be done while I waited. Loan car provided. MOT inspection notification not turned off. Will require another visit.
25 March 2025
Everything fine
25 March 2025
Carried out the work promptly
25 March 2025
Far better now part of Group1 dealer group.
25 March 2025
Brought the car in for a recall. Technicians discovered a broken spring, but the cost to replace this was more reasonable than I'd expected for work carried out at a main dealer. Car was fixed and ready for pick up the next day.
25 March 2025
I had to deal with mercedes service before..
24 March 2025
Easy to book in, did the job, explained what they had done.
24 March 2025
Felt as though my issue I outlined and asked to be looked into was fobbed off. I was told that it couldn't be considered warranty as it was found on the health check even though I told you about the issue? I've never had this previously.
23 March 2025
Text to say that the car was in the garage and they would be in touch shortly and wasn't until over 3 hours later I was contacted
23 March 2025
No reason to be dissatisfied
23 March 2025
Parts dept was great and quick
23 March 2025
Libby in service explained exactly what I should do with regards to a loan car and this was totally hassle free
23 March 2025
The best service and hot chocolate
23 March 2025
Yet again everyone was very nice and i always judge people on their manners. Everyone was really kind.
23 March 2025
Experience was great comcern is more around repeated charging issues
23 March 2025
really efficient and informative very pleased with the service received video very good to see
23 March 2025
I also checked in on line which was quick an easy. Having said that I had to see a service member of staff as I had reserved a courtesy car. I also requested a valuation of my vehicle, this didn't happen.
23 March 2025
very satisfied
22 March 2025
I was not kept waiting for my car. They also washed it for me which was a nice touch. The staff were very very friendly and helpful.
22 March 2025
Outstanding professional service
22 March 2025
It's ok
22 March 2025
Everything went exactly according to Plan. It would have been good if they could have offered a courtesy car without a delay of nearly a month.
22 March 2025
Nothing to fault. My service advisor, Bethany, was very pleasant and efficient
22 March 2025
Service was very good but the barrage of texts emails and phone calls I received after asking what my experience was like moved my experience down from a 5 to a 3
22 March 2025
The service was fine. It's just that I still have the same issue that I booked the car in for which is that the window still makes an annoying squeaking noise when it opens or closes still.
22 March 2025
Was a long wait to get booked in. Otherwise wry good.
22 March 2025
The hire car experience was poor
21 March 2025
The recall repair was done quickly and my car was ready when expected
21 March 2025
All my questions were answered expertly
21 March 2025
Staff were very friendly and helpful, made the whole experience stress free
20 March 2025
Good communication, no issues
20 March 2025
See above comments.
19 March 2025
Service was okay.
19 March 2025
Took much chasing after the appointment for a survey
19 March 2025
I purchased the car last year and was unfamiliar with the idrive system and service requirements. The team at Chelmsford were very helpful.
19 March 2025
Great customer service
18 March 2025
Excellent service
18 March 2025
Always good service and friendly
17 March 2025
Excellent service, however a clip was missing under the bonnet, so I've had to buy another to replace it.
17 March 2025
Service staff at group 1 Chelmsford went above and beyond to help rectify an issue with my vehicle. Thanks.
17 March 2025
fantastic service
16 March 2025
Service completed on time and to my complete satisfaction
16 March 2025
excellent service
16 March 2025
Everything was well managed, knowledgeable and curteous staff. The car felt great after the service
15 March 2025
It was quick but comprehensive service they provided to me, not to mention that they were nice to me and taking care of my car to maintain it at its best.
15 March 2025
I haven't given 5* solely because original collection time was 4-5pm. I arrived at 4.30 but had to wait a short while for completion. I was aware from update this might happen but that's why only 4*
15 March 2025
Fair, honest & no pressure selling
15 March 2025
Very satisfied
14 March 2025
Tried charging me for a blocked rear screen washer which wasn't (250.00)
07 June 2025
Meet their deadlines and were very accommodating.